TONI SCIALANCA, MSOL, Consultant - The Center Consulting and Leadership Coaching for Businesses, Non-Profits, and Churches

Senior Consultant

Toni holds a Doctorate in Strategic Leadership from Regent University and a M.S. in Organizational Leadership from Cairn University. Toni’s previous work experience included various areas of supply chain, customer experience, and product deployment as well as in church leadership and management. She has also served as the VP & Board Chair for a global nonprofit encouraging leadership development in young girls. Her consulting expertise includes strategic planning, leadership coaching, team building, and customer experience. Contact Toni.

RESOURCES

TONI'S RESOURCES

Conflict: The Importance of Having Tough Conversations [VIDEO]

Every difficult conversation is an opportunity for growth. Here’s how to embrace them and transform your culture for the better.

Coaching: 3 Ways a Leadership Coach Can Help You Be More Effective

There was a time in my life when my leadership hit a wall, and I realized that I needed a leadership coach. My career is now at a point where I am healthy and whole and that is because of the coach who helped me through my journey. Here are three ways a coach can help you.

Developing Women Leaders: The Power of Leader Efficacy [VIDEO]

Women make up 54% of our workforce but only 8% of executive positions at Fortune 500 companies. One of the many factors holding them back is fear. Here are four ways women can build their leadership efficacy and confidence and how you can support them.

Coaching: Leadership Coaching for High Performance [VIDEO]

Why do star athletes and CEOs have coaches when they are already at the top of their game? Because we all can benefit from someone helping us to achieve our full potential. Here are four types of leadership coaching and what you can expect from each.

CX Part 2: 3 Tips to Enhance Your Customer Experience [VIDEO]

Remember the battle of the white and gold vs. blue and black dress? That conflict was due to our differing perceptions. Likewise, customers’ perceptions of your service or product will define if they become raving fans or give you a one-star review. Here are three simple ways you can improve your customer experience.

Imposter Syndrome: How to Keep it Real [VIDEO]

If you have ever taken on a new role or project and felt unqualified, you have likely experienced what some call imposter syndrome, a feeling of inadequacy and self-doubt despite proven success. Here are three simple steps to leading with authenticity and overcoming those feelings.

C-Suite to C-Den: Leading with Authenticity

The C-Suite has now become the C-Den with many asking, “Will we ever go back to ‘normal’ working environments? For some YES, but for others maybe not. Here are 3 tips to help you adapt and lead with authenticity into a post-pandemic world.

CX Part 1: How to Create a Customer Experience Strategy [VIDEO]

“How likely are you to recommend this to a friend?” If you aren’t asking this question, you are missing out on valuable information about your customer’s experience. Here are four simple steps that will help you create a customer experience strategy with a lasting impact.