Change: How to Lead Change Effectively

Leading change isn’t easy, just ask any leader. But successful leaders will tell you that the risk is worth it. Here are six principles for leading change effectively.

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Family Business: Stewarding a Family-Owned Business [VIDEO]

Family businesses represent about 90% of American businesses, yet many struggle to survive into the 2nd and 3rd generations. This is often due to unclear roles. Here are the 5 vital roles that work together to create a successful family business.

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Employee Engagement: How to Improve Employee Engagement

80% of leaders say they frequently express appreciation, but only 20% of employees agree. Here are five ways to increase employee engagement and benefit from a more engaged workforce.

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CX Part 2: 3 Tips to Enhance Your Customer Experience [VIDEO]

Remember the battle of the white and gold vs. blue and black dress? That conflict was due to our differing perceptions. Likewise, customers’ perceptions of your service or product will define if they become raving fans or give you a one-star review. Here are three simple ways you can improve your customer experience.

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Stress: How to Successfully Manage Stress [VIDEO]

It is no secret that stress impacts every part of our world. In fact, 1 million workers are absent daily due to stress! Here are practical tips on how to successfully manage the stress in your life.

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Conflict: Stop Reacting and Start Responding [VIDEO]

In conflict, many people would agree with the phrase, “Stop reacting and start responding!” But most leaders don't know how to actually do that. Here are three concepts to help you stop reacting to conflict and start responding appropriately.

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